HCA Healthcare UK’s Medical Concierge Centre is a clinically led, 24/7 single point of contact for HCA UK Hospitals, specialising in urgent, time-critical admissions, international transfers and NHS to private transfers. The urgent admissions service enables GPs and consultants to refer unplanned cases directly into HCA UK’s hospitals, supported by on-call specialists and advanced diagnostics, for complex conditions. The centre also coordinates NHS inpatient transfers, arranging clinical handovers and private ambulance transport. The team further facilitates international transfers and medevacs, supporting patients from over 90 countries with seamless support throughout the patient journey.